All items must be paid in FULL upon placing an order.

Pre-Made bouquets and arrangements available on this site can be added to cart and checked out as normal. These items are available for free In-Person pickup or for a $10 delivery fee within a 30-mile radius from the zip code 20854. For any custom florals outside of what is available on this site, an invoice will be sent to clients either via email or Instagram messages.

If a custom arrangement is for an event or a special occasion and exceeds $500, then a 50% deposit is required to place the order. The other 50% is required upon pickup or delivery of the arrangement. To place a custom floral order, please Contact Us.

PLEASE NOTE: Our primary method of fullfillment is via In-Person pickup. Senders can elect to have florals delivered within a 30-mile radius from the zip code 20854. The flat fee for delivery is $10.

Online orders can be placed for pick-up at Germantown, MD. The address will be provided upon placing an order. Pickups are available from Monday though Saturday. Exceptions to these dates can be made if scheduled with the designer. There are no minimums or maximums on pickup orders.

Please allow 4 days for all order fullfillments. Orders placed on a Sunday will be be available for pickup on Thursday or when specifically scheduled. Exceptions to the three-day rule can be made if the sender requests. To accommodate last minute orders, special times, or extenuating circumstances we require a special rush service for a fee of $15 in addition to price of the arrangement/bouquet. We reserve the right to refuse any orders if the timing is too close but we will do our best to accomodate and communicate with the client.

PLEASE NOTE: Our primary method of fullfillment is via In-Person pickup. Senders can elect to have florals delivered within a 30-mile radius from the zip code 20854. The flat fee for delivery is $10.

For scheduled deliveries, please read below:

Our delivery days are Satudays and Sundays between 6:00am - 1:00pm. Exceptions to the hours may be accomodated if coordinated with the designer. If the recipient is not present to take delivery, and does not answer the phone number given, we will take the delivery back and the recipient can pick up the order from our studio.

Senders can elect to have delivery left at their premises if weather permits. Please provide name, address, suite number, and phone contact information when ordering. We reserve the right to refuse inappropriate orders, card messages or anonymous orders. We reserve the right to decline delivery to any area deemed unsafe for our employees.

To accommodate last minute orders, special times, or extenuating circumstances we offer a special delivery service for a fee of $15 in addition to the regular delivery flat fee of $10. The regular delivery fee is within a 30-mile radius from the zip code 20854.

It is the purchaser’s responsibility to enter the correct delivery details at the time of ordering. This includes correct delivery date, the recipient’s name, valid delivery address and working telephone number. We request the recipient’s telephone number to help accomplish successful delivery in the event our staff arrives and there is no building access (locked entry door) or unwillingness by the building staff at the delivery location to accept the delivery. In some but not all cases, at our discretion, we may call ahead to confirm special delivery arrangements (i.e. buildings with locked front entrances, special security delivery protocols, large items requiring special handling, etc.).

If the delivery information provided to us is incorrect, Repot Floral Studio is not responsible. We will not issue a refund for undelivered orders due to incorrect address and/or incorrect recipient information provided to us. If after placing your order you discover that you provided incorrect delivery information either online or by telephone, please contact us with correct information at least 24 hours prior to the scheduled delivery date by contacting us via Instagram messages or via email.

Should we advise you of our inability to deliver based on the information provided to us and you choose to request redelivery, there may be an additional delivery charge at our discretion for the next delivery attempt. If enough time has elapsed that the flowers are spoiled and must be remade for the next delivery attempt, you will be advised and at our discretion charged either a partial amount or the complete order amount (flowers, delivery charge, Maryland sales tax).

Flowers and plants are natural objects and as such what is delivered may vary in size, shape, color, or other appearance or visual characteristics when compared to what is pictured and described on our website. Every effort is made to deliver products with an appearance as close as possible to the website images and descriptions. But natural variation makes it impossible for us to absolutely guarantee any specific appearance, color or exact size/height. Also, certain flowers including tulips, peonies, irises, and others may be tight (not yet fully open and blooming) when delivered. It is a common result of sending fresher flowers and they will open naturally but may have a tight appearance when first delivered. Refunds are not offered for visual and appearance variations of these types.

Your satisfaction is important to us, but we do not make warranties about the lifespan of cut flowers, floral arrangements and plants. Flowers and plants are natural objects and subject to variation beyond our control. In addition, the environment in which they are placed (temperature, light level, humidity) and the care given to them (proper watering) all may affect lifespan and also are beyond our control. We condition all flowers at our discretion and purchase flowers daily in a good-faith attempt to help what we deliver be as long-lasting as possible. But no specific lifespan is guaranteed nor implied in any way.

Please note that with flower orders, some flowers/products /color /vase/plant and detail items may be substituted based on availability. If this occurs we will fulfill the order to equal or greater value if the selected flowers/products are unavailable and substitutions are made.

Should you need to cancel your order, your payment will be refunded less a $15 administrative fee and only if notice is received by Repot Floral Studio at least 48 hours prior to the scheduled delivery date. Cancellations received with less than 48 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and ready for pick-up or out for delivery.